Here is the updated policy, streamlined to reflect that only specified products are eligible for a 7-day replacement or refund.

Return & Refund Policy

Thank you for shopping with us. Please note that only specified products on our website are eligible for a 7-day replacement or refund. If a product is not explicitly marked as eligible, it cannot be returned, replaced, or refunded.

7-Day Replacement & Refund Window

For eligible, specified products, you have 7 days after receiving your item to request a replacement or a refund.

To be eligible:

• The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
• You must provide the receipt or proof of purchase.

How to Start a Request

To initiate a replacement or refund for an eligible product, please contact us at shopjasza@zohomail.in.

• Important: Returns must be sent to the specific address provided by our customer associate. Items sent back to us without first requesting a return will not be accepted.
• If your request is approved, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

Damages and Issues

Please inspect your order immediately upon delivery. If a specified, eligible item is defective, damaged, or if you received the wrong item, contact us right away at shopjasza@zohomail.in so we can evaluate the issue and make it right.

Non-Returnable Items

Even within the 7-day window, we cannot accept returns, replacements, or refunds for:

• Sale items or gift cards.
• Perishable goods (food, flowers, plants), custom/personalized items, and personal care/beauty products.
• Hazardous materials, flammable liquids, or gases.

Exchanges

The fastest way to ensure you get what you want is to return the eligible item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

• If approved, you will be automatically refunded on your original payment method within 10 business days.
• Please keep in mind that your bank or credit card company may take additional time to process and post the refund.
• If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at shopjasza@zohomail.in.